Frequently Asked Questions

We strongly advise you to save both the original box and the wrapping paper in which your PC was delivered. If these are not available, please substitute a box and packaging materials that are equivalent in size.

If you no longer have the original shipping packaging, please follow these instructions:

1.  Use a strong, double-walled folded cardboard box with plenty of room for extra material.
2. Cover all sides of the PC with a protective layer of air cushions, bubble wrap, polystyrene "peanuts" or "noodles," or other robust cushioning material.
3. THE PC SHOULD HAVE NO ROOM TO MOVE IN THE BOX AT ALL.
4. Place this box inside another double-walled cardboard box that is protected on all sides.
5. The PC should not be able to move in any way.
6. Remove any old shipping labels from the boxes you've used, cover them with tape, or cross them out.
7. Inside the box, place a printout of your mailing label as well as your contact information.
8. Use strong packaging tape to seal the box; if possible, wrap the tape around the box for increased strength.
9. Cover seams with additional tape
10. Apply your shipping label to the box's outside.

11. Write 'fragile' and 'this way up' on both sides of the box, with arrows pointing upwards.

Please do not wrap your PC in clothes, blankets, or pillows while returning it, as textiles tend to slide around and will not completely fill the space surrounding your PC.

Log in to your account, navigate to "My Returns," and then "Request an RMA." Please be informed that if your order is no longer covered by the manufacturer's warranty, there will be a labour charge as well as a collect and return cost (unless you drop the system off yourself, or use your own courier). Please contact us if you are unsure whether you require an RMA.

RMAs might take up to two weeks to process, depending on the number of repairs, stock, and complexity of the problem. The technician will email you updates on the status of your system.

This indicates that your system has arrived but has not yet been scanned. This is normally completed in less than 24 hours.

Yes, the technician will email you an update once the system has been diagnosed.

The technician will verify the costs of the parts. You can pay for the parts online or over the phone by logging into your Gaming PC Bundle account and going to "Order Details" and then "My Orders." 0333 305 3392 is our phone number if you want to pay over the phone.