Terms & Conditions

Sale Terms and Conditions for Customer

Before placing your order, please read and agree to these terms. You may want to print a copy of these terms for future reference if you need to make a warranty claim.

This document contains a great deal of information, some of which is legal. We have made every effort to make this as clear as possible, and we encourage you to read it carefully before ordering any Goods and/or Services from us. You agree to be bound by these Terms and Conditions when you order Goods from this Website.

 

1. Orders

• When you place an order with us, you are making a purchase offer. We will send you an email to confirm receipt of your order.
• We will not consider your order accepted until it has been dispatched. The shipment of your order will confirm acceptance and the forming of a contract between us.
• We will notify you if the goods are no longer available or if we have made a pricing error. There will be no dispatch of your order, and there will be no contract between us.
• Images of products on this website are solely to be used as a guide. Unless specified in the specification of the products, your goods may differ somewhat from the image shown on the internet and will not include any of the shown accessories.
• We have made every attempt to reflect the colours of our products on this website as precisely as possible. We cannot, however, guarantee that the colour seen on your monitor correctly reflects the colour of the actual goods.
• While we make every effort to be as precise as possible, all information is presented in good faith and is approximate.
• You agree to and accept these terms, as well as our privacy policy and website use terms, by placing an order with us.
• This agreement is governed by English law.

 

2. Prices and Promotions

• The price that the “buyer” must pay will be displayed on the website before you order the system.
• You may have to pay carriage fees for delivery in addition to the purchase price. This will be displayed before placing your order.
• The applicable VAT rate has already been added to all final prices mentioned on our website, thus the final price is VAT inclusive at the current rate.
• If the products are not available or in stock at the time of ordering, the “seller” will notify you and you will have the option of replacing the items with a comparable model or receiving a refund for the purchase price.
• While we take every measure to ensure that our website prices are correct daily, errors do occur. We will contact you as soon as we discover a pricing error and will address the situation with you.
• When you place an order on the website, the description and price of the goods are displayed. You agree to pay this charge when you submit your order.
• The “price” is final once the “goods” have been shipped, and no discounts can be applied.
• Giveaways, free hardware, free software, coupons, game codes, and other product promotions are all subject to availability. The “seller” retains the right to change or cancel any promotions at any time and without notice.
• The “seller” will make every effort to fulfil and honour all active promotions, but the “buyer” cannot hold the “seller” liable if promotions expire, discontinue, or are cancelled for any reason.
• The “seller” cannot be held liable or responsible if promotions become unavailable before purchases are shipped. If an alternative promotion is available and applicable, the “seller” will offer it, if possible, but the “seller” cannot be held liable if one is not accessible.
• Promotions have no cash value.

 

3. Payment

• Payment should be made using the method specified on the website at the time of ordering.
• If your shipping and billing addresses differ, or if the “seller” deems it essential, CNP (Cardholder not present) checks will need to be conducted to avoid fraud. The “seller” reserves the right to request further information from the “buyer” to complete these checks, and will not share this information with third parties without first informing the “buyer” (except in cases where local authorities or police need to be informed). If the “buyer” does not make a reasonable effort to provide this information to the “seller,” the order will be terminated.
• The “seller” will debit your account within 2-3 working days after you receive the order confirmation e-mail.

 

4. Delivery

• Assembly times quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address you specify when you place your order.
• Unless there are exceptional circumstances, your order will be fulfilled as soon as possible after your Order Confirmation and in any case within 30 days of the date of the Order Confirmation.
• The Products will be at your risk from the moment they are delivered.
• Please make sure that you or someone authorised to sign for the goods on your behalf is available to accept delivery. Please inspect the package for visible signs of damage when accepting delivery. If there is damage, you have the option of refusing the delivery or signing for the package as damaged.
• You may collect the Goods from our premises if you make prior arrangements with us. Please bring valid identification with you to the collection location to show proof of your name and order address.
• If you order Products from our Website for delivery outside of the United Kingdom, you may be subject to export/import duties and taxes, which are assessed once the product reaches the designated destination. Any import tariffs and taxes will be your responsibility to pay. Please keep in mind that we have no control over these fees and cannot forecast how much they will cost. Before placing your order, please contact your local customs office for more information.
• If you chose the “Fast-Track” option when placing your order, we will make every effort to ship your order within the Fast-Track timeframe. The Fast-Track service is not guaranteed, and if we are unable to send your products within this timeframe, your service will be reduced to the next available service level, with any cost difference returned. The Fast-Track service will begin when we receive cleared payment (or confirmation from our finance company to handle your transaction) and send you an email notification that your order is being processed. Once the order is delivered by us, the Fast-Track service will be considered complete, and any future delivery delays will not be taken into account.
• Please keep in mind that goods delivered outside the UK may be subject to inspection by your local customs office.

 

5. Faulty Goods/ Warranty

• In addition to any warranties purchased with your PC, all PCs purchased through our website are warranted free of defects for three years from the date of purchase. This warranty has no bearing on your statutory rights.
• This warranty does not cover any defect caused by normal wear and tear, wilful damage, overclocking, accident, or negligence by you or any third party (e.g., not using a surge protector), use other than as recommended by us (e.g., in an unventilated/hot or dusty environment), failure to follow our instructions or any alteration/repair performed without our approval.
• We cannot be held liable for any data loss, nor do we need to remind you to back up your data. Your data is your responsibility, and you must take all necessary steps to restore it if a loss occurs. Hard drives and/or solid-state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.
• Unless otherwise noted, all LCD/LED panels should be classified as class 2, meaning they meet ISO ISO-9241-302, 303, 305, and 307:2008-pixel defect requirements. The terms and conditions of the manufacturer’s warranty cover dead pixels on LCD/LED panels. So if your screen develops one or more dead pixels, we cannot guarantee that you will receive a replacement screen.
• If your Case, Motherboard, CPU, or BIOS has been replaced without authorization, we have the right to revoke your warranty or reject servicing. Unauthorized tampering, repair, or modification will void the warranty.
• Unlike other computer companies, we allow you to open your case and replace your own parts without voiding your warranty if you meet the following criteria:

1. Your warranty will be voided if the person installing the components causes damage to the computer.
2. Your warranty will be voided if you install components that you did not purchase from us and they cause difficulties with your computer.
3. If you install components that you did not acquire from us, we will not assist you in installing them or with any problems you may encounter as a result of your installation.
4. If you acquired components from us using the upgrade service offered through your online account, we will assist you in installing them.

• We will not be held liable to repair, reinstall, or compensate for any software that is lost, damaged, or corrupted in the event of a software or hardware failure. This only applies to software that we supply for free, as well as any third-party software that you install.
• Taking your PC to a third party to diagnose/repair a problem or upgrade it could void all warranties on the purchase. Furthermore, we will not be responsible for any fees incurred. If you have any issues with your order, please contact us for assistance and, if necessary, an RMA number so that you can return the PC to us using the specified returns method.
• If a product is repaired outside of the warranty period mentioned on your order, the guarantee given on any replacement parts is limited to three months unless otherwise specified.
• If you decline to have the Goods returned to you for any reason, or if you deny any delivery/re-delivery attempts, the Goods will be held for up to 12 calendar months from the date they were initially delivered. Once this period has passed, we will make another attempt to contact you to arrange for any outstanding payments to be made and/or to re-schedule a time for the Goods to be returned to you.
• The Goods will be destroyed and/or disposed of if you do not agree for us to return the Goods or if we do not receive a response to any communication (by email and/or post) and you do not settle any outstanding payments due and provide us with a suitable re-delivery date within 14 calendar months from the date the Goods were first received. We shall not be held liable for any loss or damage in transportation, as well as any leakage or loss of data and/or earnings. If you wish, you may arrange for your own courier to collect the Goods. A reasonable re-delivery date, for the avoidance of doubt, is a working day within 30 calendar days of your answer to any message.

6. Returns and Cancellation

• If you are contracting as a consumer, you have 14 calendar days from the date you receive the Products to cancel the Contract. You must notify us in writing (email/letter) and include your order number in all correspondence. Phone notification is insufficient.
• This condition does not apply if you are contracting as a Business / Trade customer. Once an order has been placed by or on behalf of a business, it cannot be cancelled. If you pay with a corporate bank account or debit/credit card, or if you offer a company address or purchase order number, your order will be considered a business order.
• You must also return the Product(s) to us as soon as possible, in the same condition as you received them, and at your own expense and risk. While the Products are in your possession, you have a legal obligation to take reasonable care of them. We may have a right of action against you for compensation if you fail to comply with this commitment.
• The delivery (specifically, if ordered, a Fast-track/priority build service) will not be refunded because this service contract will have been fully completed within the cancellation period.
• When we receive the cancelled Products, we will refund your debit or credit card, or issue a check or bank transfer, for the full amount paid within 14 days, excluding delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), less any collection fees we paid to have the Goods collected, if applicable.
• If you do not return the goods as required, except in the case of faulty or misdescribed goods, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items must be returned along with the refund request. Welcome packs, software discs, cables, digital download codes such as games, chassis accessories, and peripherals are examples of such items.
• Unsealed or activated software or consumable products have no cancellation rights and will not be returned. For more information, read section 28(3)(b) of the Consumer Contracts Regulations 2013.
• In the United Kingdom, you can get a detailed explanation of your legal rights under The Consumer Contracts Regulations 2013 from your local Citizen’s Advice Bureau or Trading Standards Office.
• If the items you get are partial, wrong, or physically damaged, you must contact us within 72 hours of receipt via email, letter, or webmail by entering into your account area. If you do not tell us within 72 hours of receiving the goods, it will be assumed that no physical damage happened while they were in your care and that the goods were delivered correctly and in full.
• If you believe the Goods are faulty and want to return them, you must contact us and seek an RMA (Return Material Authorization) within 72 hours of discovering the problem. We will inspect the returned Product and, if you are eligible, we will advise you through e-mail of your options (which may include repair, replacement, or refund) within a reasonable time frame. We shall conduct a repair, replacement, or refund for the damaged Product as quickly as feasible and, in any case, within 30 days of the day you confirm whether you want a repair or replacement, or within 14 days of the day you want a refund.
• In the case of refunds, we will make the repayment as soon as possible and no later than:

1. 14 days after the day we receive any goods supplied by you, or
2. 14 days after the day you provide evidence that you have returned the goods (if earlier), or
3. If no goods were delivered, 14 days after we were notified of your decision to cancel this contract.

• We shall arrange for collection at our expense within the first month of receipt or as extended by your warranty term for any returns due to damage or suspected problems. You will be responsible for the costs of collection, re-delivery, labour, and new packing if the product is not found to be defective. For orders sent to the Channel Islands, Norway, Iceland, or Switzerland, we do not provide a collection service.
• Where we arrange collections, you still have a duty of care to ensure that the Products are adequately packaged for the type and value of goods being returned. We recommend that original packaging be used due to the nature of the goods supplied. If the original packaging is no longer available, we can order new speciality packaging. If you use your own packaging, you are liable for the cost of repairing damage caused by inadequate packaging. We will only confirm that the item has been returned to us in good condition after we have opened and inspected it.
• If you return goods using your own delivery method and the goods are found to be defective, we will refund up to £10 of your shipping costs. This will only be refunded if proof of carriage costs is provided.
• When returning goods within the 14-day cooling-off period, we reserve the right to offer only a partial refund if the goods are not in resaleable condition or have been handled excessively.
• If you want to return the system in its original packing, but it’s not appropriate for return, or you didn’t keep it, please contact us for replacement packaging at a cost.
• Consumers have statutory warranty rights for the goods they have at their disposal.
• We are not compelled and refuse to engage in a consumer arbitration board’s dispute resolution procedure. The European Commission provides an online forum for dispute resolution, which may be found here: http://ec.europa.eu/consumers/odr/

 

7. Your information and Data Protection

• You agree to provide us with correct and complete information when we ask for it in order to offer the Goods or Services.
• You give us permission to use, store, or otherwise process your personal information for the purpose of providing the Goods or Services to you, as well as for marketing reasons (the “Purpose”). The Purpose may include disclosing your personal information to third parties from time to time if this is required by law or is necessary to provide you with the Goods or Services. We do not share or sell your contact information with anyone else.
• You have the right to request a copy of the personal information we have on file for you Please contact us if you would like to request this information.
• We do not sell your information to firms with which we do business, so you should not receive unsolicited email or phone calls from them.
• The information provided to the “seller” via the secure online payment service for the purposes of purchase or possible purchase will be kept private and handled in accordance with Data Protection Laws, and will be processed exclusively for the purposes stated in our Privacy Policy.
• We keep the contract text that led to the order and can make it available to you after the contract is completed. Please get in touch with us and we’ll provide you with this information.
• The “seller” may have access to, be hosting, or otherwise handle personal data of the “buyer” if the purchase of the Goods includes such set-up or support services, including but not limited to installation, rebuilding, maintenance, testing, debugging, and repair. For the purposes of the Data Protection Legislation, the “buyer” is the data controller and the “seller” is the data processor when the seller hosts or accesses “buyer” personal data.
• If the “seller” is the data processor for the “buyer’s” personal information, the “buyer” must:

1. inform the “seller” in writing of the scope, nature, and purpose of the processing, as well as the duration of the processing and the types of personal data and data subject categories; and
2. ensure that it has in place all necessary appropriate legal bases, consents, and notices to allow for the lawful transfer of personal data to the “seller” for the duration and purposes of the order.

• When the “seller” is a data processor, the “seller” must do the following:

1. Comply with all applicable Data Protection Legislation obligations. This clause 3 is in addition to a party’s obligations under the Data Protection Legislation and does not relieve, reduce, or replace those obligations.
2. Process the personal data only in accordance with the “buyer’s” documented instructions, including transfers of personal data to a third country or international organisation (unless the “seller” is required by any applicable laws to process the data, in which case it shall promptly notify the “buyer” of this before performing the processing required by the applicable laws unless the applicable laws forbid the “seller” from informing the “buyer” in this manner).
3. Make sure that anybody who has access to and/or processes personal data is required to keep it confidential.
4. Ensure that it has appropriate technical and organisational measures in place to protect against unauthorised or unlawful processing of personal data, as well as accidental loss or destruction of, or damage to, personal data, appropriate to the harm that could result from the unauthorised or unlawful processing, as well as the nature of the data to be protected, considering the stage of technological advancement as well as the cost of implementation.
5. Assist the “buyer” in responding to any requests from data subjects and ensuring compliance with its Data Protection Legislation requirements in terms of security, breach notifications, impact assessments, and consultations with supervisory agencies or regulators.
6. Upon completion of the services, delete or return personal data and copies thereof at the order of the “buyer” (unless required by applicable laws to store the personal data).
7. Keep documents to show compliance with clause 3 and allow for audits by the “buyer” or the “buyer’s” appointed auditor.
8. Notify the “buyer” if the “seller” learns of a personal data breach or if the “buyer” gives an instruction that the “seller” feels violates the Data Protection Legislation.

• In this clause, the terms “personal data,” “data controller,” “data processor,” “data breach,” “processing,” “data subject,” and “sub-processor” have the same meanings as in the Data Protection Legislation.

 

8. Complaints

• We hope you will not have any concerns about our services, but if you do, please contact us and we will do everything we can to react within 5 business days.

 

9. Disclaimer and Limits to our liability

• We are liable to you for any loss or harm that is reasonably foreseeable as a result of our actions. We are liable for any foreseeable loss or damage you suffer as a result of our breach of contract or failure to use reasonable care and skill if we fail to comply with these conditions, but we are not liable for any unforeseeable loss or damage. Loss or harm is foreseeable if it is either evident that it would occur or if both, we and you understood it might occur at the time the contract was made, for example, if you discussed it with us during the sales process.
• We do not exclude or limit our liability to you in any way where it would be illegal to do so. This includes liability for death or physical injury caused by our negligence or that of our employees, agents, or subcontractors, as well as fraud or fraudulent representations and breach of your legal rights in relation to the products, such as the right to receive products that are: as described and match the information we provided to you and any sample or model seen or examined by you; of satisfactory quality; and fit for any particular purpose made known to us; provided with reasonable skill and care and, were installed by us, correctly installed]; and for defective products under the Consumer Protection Act of 1987.
• If we provide defective digital material that damages your device or digital content as a consequence of our failure to employ reasonable care and skill, we will reimburse you, we will either fix or pay you for the damage. However, we will not be liable for any damage that you could have avoided if you had followed our advice to apply a free update, or for any damage caused by your failure to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
• We are not responsible for any business losses. We only sell products for home and private use. We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the products for commercial, business, or re-sale purposes.
• We’ve taken all reasonable precautions to avoid online fraud and guarantee that any information we receive from you is stored as securely as possible. However, in the exceedingly improbable event of a breach of our secure computer servers or those of third parties, we cannot be held liable.
• We will not be held liable for any failure or delay in delivering the Goods or performing Services caused by any act or omission beyond our reasonable control, as a result of an act of God or the actions of other parties.
• We take no responsibility for any delays, failures, errors, or omissions, as well as any loss of transferred information, viruses, other infection or harmful qualities transmitted to you or your computer system via our website. Great care has been taken to ensure that the information on this Website is accurate and free of errors. We sincerely apologise for any mistakes or omissions. We cannot guarantee that usage of the Website will be error-free or fit for purpose, that defects will be repaired, or that the Website or the server that hosts it will be virus-free or bug-free, or that the Website represents the full functionality, accuracy, and reliability of the Website, and we make no express or implied warranty relating to fitness for purpose or accuracy.

 

10. General legal points

• We may, from time to time, subcontract any part or sections of the supply of the Goods or Services that we provide to you, and we may transfer our rights and/or responsibilities under this Agreement without your approval or any obligation to notify you.
• We have the right to change or modify the Terms and Conditions at any time. Any changes or additions to these Terms and Conditions will be made available on our website. When you purchase our Goods or Services, you are presumed to accept the most recent version of the Terms and Conditions.
• We agree that if any term or condition of our Agreement is found to be invalid, illegal, or unenforceable, that term or condition will be deemed deleted, and the remainder of the Agreement will continue in effect without it.
• These Terms and Conditions, as well as our Agreement, will be governed by and construed in accordance with English and Welsh law. The parties submit to the exclusive jurisdiction of the English and Welsh courts.
• The whole agreement between you and us is included in this Agreement. This Agreement does not include any other terms, stated or implied. If these Terms and Conditions contradict with any other agreement or condition, these Terms and Conditions will take precedence. You are unequivocally agreeing to the Returns Policy and the Privacy Policy by accepting this Agreement. If you do not accept these Terms and Conditions, the Returns Policy, or the Privacy Policy, you should not use our Website or Services.
• No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver of such rights or remedies unless confirmed in writing by us.
• By virtue of the Contracts (Rights of Third Parties) Act 1999, it is not intended that the parties’ commitments and obligations set forth in this agreement be for the benefit of and enforceable by any other person.

 

11. Definition: The meaning of the words we use

 

• Terms and Conditions: This is the contract between the “seller” and the “buyer,” which is agreed to at the time of sale.
• Contract: These terms and conditions apply to the contract between the “buyer” and “seller.”
• Seller: Gaming PC Bundle.
• Buyer: The customer/company, who purchased the goods from us the “seller” and also to whom the goods are invoiced to.
• Goods: The product that you agreed to buy, as specified in your order confirmation.
• Order Confirmation: The document provided by the “seller” to the “buyer” indicates what products and services are included for the stated price, which includes VAT at the current rate.
• Price: The price agreed upon by the “buyer” as stated on the order confirmation and also at the bottom of the invoice. VAT at the current rate is included in this price.
• Estimated Delivery Time: When the “seller” expects the goods to be constructed, tested, and ready to ship to the “buyer,” this is called the “estimated delivery time.”
• Delivery date: The date on which the “seller” notifies the “buyer” of the date on which our chosen courier service will deliver the purchased item to the “buyer.”
• Working Day: Any day between Monday 9 a.m. and Friday 5:30 p.m., except bank holidays and known public holidays, is considered a working day.
• RMA Number: In the event that items are returned, a representative of the “seller” obtains a Return Merchandise Authorization number.
• Collect and Return: At the “seller’s” expense, the “seller” schedules a date to collect goods from the “buyer.” This can only be done from 9 a.m. to 5 p.m. Monday through Friday.
• User Damage: Any damaged parts, internal or external, that are not reported within 48 hours of the initial delivery are considered user damage. User damage is then the “buyer’s” responsibility.
• Website: The term “website” refers to the website, www.gamingpcbundle.co.uk, which we own and operate and where these Terms and Conditions are displayed.