Returns and Cancellation

  • If you are contracting as a consumer, you have 14 calendar days from the date you receive the Products to cancel the Contract. You must notify us in writing (email/letter) and include your order number in all correspondence. Phone notification is insufficient.
  • This condition does not apply if you are contracting as a Business / Trade customer. Once an order has been placed by or on behalf of a business, it cannot be cancelled. If you pay with a corporate bank account or debit/credit card, or if you offer a company address or purchase order number, your order will be considered a business order.
  • You must also return the Product(s) to us as soon as possible, in the same condition as you received them, and at your own expense and risk. While the Products are in your possession, you have a legal obligation to take reasonable care of them. We may have a right of action against you for compensation if you fail to comply with this commitment.
  • The delivery (specifically, if ordered, a Fast-track/priority build service) will not be refunded because this service contract will have been fully completed within the cancellation period.
  • When we receive the cancelled Products, we will refund your debit or credit card, or issue a check or bank transfer, for the full amount paid within 14 days, excluding delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), less any collection fees we paid to have the Goods collected, if applicable.
  • If you do not return the goods as required, except in the case of faulty or misdescribed goods, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items must be returned along with the refund request. Welcome packs, software discs, cables, digital download codes such as games, chassis accessories, and peripherals are examples of such items.
  • Unsealed or activated software or consumable products have no cancellation rights and will not be returned. For more information, read section 28(3)(b) of the Consumer Contracts Regulations 2013.
  • In the United Kingdom, you can get a detailed explanation of your legal rights under The Consumer Contracts Regulations 2013 from your local Citizen’s Advice Bureau or Trading Standards Office.
  • If the items you get are partial, wrong, or physically damaged, you must contact us within 72 hours of receipt via email, letter, or webmail by entering into your account area. If you do not tell us within 72 hours of receiving the goods, it will be assumed that no physical damage happened while they were in your care and that the goods were delivered correctly and in full.
  • If you believe the Goods are faulty and want to return them, you must contact us and seek an RMA (Return Material Authorization) within 72 hours of discovering the problem. We will inspect the returned Product and, if you are eligible, we will advise you through e-mail of your options (which may include repair, replacement, or refund) within a reasonable time frame. We shall conduct a repair, replacement, or refund for the damaged Product as quickly as feasible and, in any case, within 30 days of the day you confirm whether you want a repair or replacement, or within 14 days of the day you want a refund.
  • In the case of refunds, we will make the repayment as soon as possible and no later than:
  • 14 days after the day we receive any goods supplied by you, or
  • 14 days after the day you provide evidence that you have returned the goods (if earlier), or
  • If no goods were delivered, 14 days after we were notified of your decision to cancel this contract.
  • We shall arrange for collection at our expense within the first month of receipt or as extended by your warranty term for any returns due to damage or suspected problems. You will be responsible for the costs of collection, re-delivery, labour, and new packing if the product is not found to be defective. For orders sent to the Channel Islands, Norway, Iceland, or Switzerland, we do not provide a collection service.
  • Where we arrange collections, you still have a duty of care to ensure that the Products are adequately packaged for the type and value of goods being returned. We recommend that original packaging be used due to the nature of the goods supplied. If the original packaging is no longer available, we can order new specialty packaging. If you use your own packaging, you are liable for the cost of repairing damage caused by inadequate packaging. We will only confirm that the item has returned to us in good condition after we have opened and inspected it.
  • If you return goods using your own delivery method and the goods are found to be defective, we will refund up to £10 of your shipping costs. This will only be refunded if proof of carriage costs is provided.
  • When returning goods within the 14-day cooling-off period, we reserve the right to offer only a partial refund if the goods are not in resaleable condition or have been handled excessively.
  • If you want to return the system in its original packing, but it’s not appropriate for return, or you didn’t keep it, please contact us for replacement packaging at a cost.
  • Consumers have statutory warranty rights for the goods they have at their disposal.
  • We are not compelled and refuse to engage in a consumer arbitration board’s dispute resolution procedure. The European Commission provides an online forum for dispute resolution, which may be found here:


Warranty Policy

  1. In addition to the warranties purchased with your PC, all PCs supplied by us are warranted to be defect-free. This warranty has no effect on your statutory rights.
  1. During the warranty term, goods that are confirmed to be defective by us will be fixed or replaced, usually by replacing a damaged component with a new component of the same or greater value. A valid RMA number must have been issued for all PCs returned under warranty. Without a valid RMA number, any products received by us will be refused and, where possible, returned to the sender.
  1. This warranty does not cover defects caused by normal wear and tear, wilful damage, overclocking, accident, negligence by you or a third party (e.g., failure to use a surge protector), use other than as recommended by us (e.g., in a hot or dusty environment), failure to follow our instructions, or any alteration/repair carried out without our approval.
  1. We cannot be held liable for any data loss, nor do we need to remind you to back up your data. Your data is your responsibility, and you must take all necessary steps to restore it if a loss occurs. Regardless of any correspondence to the contrary, it is possible that we will need to format or replace drives when they are returned under warranty.
  1. We will not be held liable to repair, reinstall, or compensate for any software that is lost, damaged, or corrupted in the event of a software or hardware failure. This exclusively applies to software that we supply for free, as well as any third-party software that you install.
  1. Taking your PC to a third party to diagnose/repair a problem or upgrade it could void all warranties on the purchase. Furthermore, we will not be responsible for any fees incurred. If you have any issues with your order, please contact us for assistance and, if necessary, an RMA number so that you can return the PC to us using the specified returns method.
  1. Unless otherwise stated, all LCD/LED panels should be considered class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008-pixel defects. Dead pixels on LCD/LED panels are covered by the terms and conditions of the manufacturer’s warranty. If your screen develops dead pixels, we cannot guarantee that you will receive a replacement.
  1. We allow you to open your case and replace your own components without voiding your warranty, as long as the following conditions are met:
  • Upgrade authorization must be requested in writing, along with your order number and upgrade details.
  • The warranty will be voided if the person installing the components causes damage to the computer.
  • If you install components that you did not purchase from us and they cause problems with your computer, the warranty will be voided;
  • If you install components that you did not purchase from us, we will not assist you in installing them or with any problems that may arise as a result of the components you have installed.
  • We will assist you in the installation of components purchased from us.

Exclusions from the Warranty

  • Unintentional Damage.
  • General wear and tear, misuse, neglect, or damage caused by the buyer
  • Incorrectly installed goods
  • Excessive dirt/dust build-up causes overheating.
  • Consumables (Ink Cartridges, batteries, etc).
  • Data recovery and backup of data, files, and programmes.
  • Remedy for incorrectly installed/incompatible software that is not provided
  • Virus treatment.
  • Compatibility with third-party software/hardware.


Our warranty options are as follows:

Standard PC Bundle Protection

Warranty service: 2 years

Parts warranty period: 1 year

Labour warranty period: 2 years

Sliver PC Bundle Protection:

Warranty service: 3 years

Parts warranty period: 1 year

Labour warranty period: 3 years

Gold PC Bundle Protection:

Warranty service: 3 years

Parts warranty period: 2 years

Labour warranty period: 3 years

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