Collect and Return Warranties

  1. In addition to the warranties purchased with your PC, all PCs supplied by us are warranted to be defect-free. This warranty does not affect your statutory rights.

  2. During the warranty term, goods that are confirmed to be defective by us will be fixed or replaced, usually by replacing a damaged component with a new component of the same or greater value. A valid RMA number must have been issued for all PCs returned under warranty. Without a valid RMA number, any products received by us will be refused and, where possible, returned to the sender.

  3. This warranty does not cover defects caused by normal wear and tear, wilful damage, overclocking, accident, negligence by you or a third party (e.g., failure to use a surge protector), use other than as recommended by us (e.g., in a hot or dusty environment), failure to follow our instructions, or any alteration/repair carried out without our approval.

  4. We cannot be held liable for any data loss, nor do we need to remind you to back up your data. Your data is your responsibility, and you must take all necessary steps to restore it if a loss occurs. Regardless of any correspondence to the contrary, we may need to format or replace drives when they are returned under warranty.

  5. We will not be held liable to repair, reinstall, or compensate for any software that is lost, damaged, or corrupted in the event of a software or hardware failure. This exclusively applies to software that we supply for free, as well as any third-party software that you install.

  6. Taking your PC to a third party to diagnose/repair a problem or upgrade it could void all warranties on the purchase. Furthermore, we will not be responsible for any fees incurred. If you have any issues with your order, please contact us for assistance and, if necessary, an RMA number so that you can return the PC to us using the specified returns method.

  7. Unless otherwise stated, all LCD/LED panels should be considered class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008-pixel defects. Dead pixels on LCD/LED panels are covered by the terms and conditions of the manufacturer’s warranty. If your screen develops dead pixels, we cannot guarantee that you will receive a replacement.

  8. We allow you to open your case and replace your own components without voiding your warranty, as long as the following conditions are met:
  • Upgrade authorization must be requested in writing, along with your order number and upgrade details.
  • The warranty will be voided if the person installing the components causes damage to the computer.
  • If you install components that you did not purchase from us and they cause problems with your computer, the warranty will be voided;
  • If you install components that you did not purchase from us, we will not assist you in installing them or with any problems that may arise as a result of the components you have installed.
  • We will assist you in the installation of components purchased from us.

Exclusions from the Warranty

  • Unintentional Damage.
  • General wear and tear, misuse, neglect, or damage caused by the buyer
  • Incorrectly installed goods
  • Excessive dirt/dust build-up causes overheating.
  • Consumables (Ink Cartridges, batteries, etc).
  • Data recovery and backup of data, files, and programmes.
  • Remedy for incorrectly installed/incompatible software that is not provided
  • Virus treatment.
  • Compatibility with third-party software/hardware.


Our Warranty options are as follows:

Standard PC Bundle Protection:

Warranty service: 2 years

Parts warranty period: 1 year

Labour warranty period: 2 years

Sliver PC Bundle Protection:

Warranty service: 3 years

Parts warranty period: 1 year

Labour warranty period: 3 years


Gold PC Bundle Protection:

Warranty service: 3 years

Parts warranty period: 2 years

Labour warranty period: 3 years

This page does not contain all of the information available. Please see the complete Terms & Conditions.

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